CUSTOMER SERVICE

STUDEX CONTACT INFORMATION

STUDEX partners are of utmost importance to us and we appreciate your business! Contact us if you have any inquiries, as our objective is to provide exceptional sales and service to you and your company.

Monday – Friday 7:00 am – 4:30 pm PST (800) 478-8339 or anytime via email sales@studex.com

STUDEX

521 W Rosecrans Ave

Gardena, CA 90248 – 1514

Fax (310) 851-9400

STUDEX provides easy to follow education along with sales, promotional, and assortment planning services. With a wide variety of POS materials such as displays, posters / window signs, periodic promotional offers as well as online marketing assets, STUDEX wants to ensure your success with piercing ears.

STUDEX also provides the necessary release form and aftercare instructions so that you can provide quality products and services to your clients.

 

PLACING AN ORDER

While STUDEX is a global company, orders placed on this website are solely for US customers. Orders and inquiries outside of the US will be referred to our global affiliate offices.

If your business is located within the US and you’re interested in placing your first order with STUDEX, fill out the appropriate application form on our Piercing Academy page to become an established STUDEX partner.

Already established STUDEX partners may place reorders through our online store, via email or fax.

  • Our minimum order is $75, not including the shipping charges.
  • We ship most orders within 2 business days Monday – Friday only.
  • If your order is placed over the weekend, we will begin processing your order on the next business day and ship within 2 business days.

 

SHIPPING POLICY

  • UPS will not deliver to P.O. Boxes and a physical address is required for orders placed. All orders ship standard UPS ground unless you request expedited shipping.
  • Shipping charges will apply to all orders under $350 and any orders that include STUDEX Advanced 2-in-1 Aftercare & Cleanser or STUDEX 2oz / 4oz aftercare solution.
  • Orders placed for $350 or more will receive FREE GROUND SHIPPING, excluding the STUDEX Advanced 2-in-1 Aftercare & Cleanser or STUDEX 2oz / 4oz aftercare solution.
  • Expedited shipping is available, the expedited charge will be added to your invoice.

 

 PAYMENT POLICY

  • We accept all major credit cards and require payment prior to shipping your order.

 

RETURN POLICY

  • If for any reason you are not 100% satisfied with your purchase, you may return any unused merchandise in its original condition of packaging for a refund, credit or exchange within 30 calendar days of delivery.
  • Items returned after 30 calendar days of delivery will be charged a 25% restocking fee and a credit will be applied to your STUDEX account to use on your next order.

 

LIFETIME GUARANTEE

  • STUDEX offers a lifetime guarantee on our piercing devices and all studs, for you and your clients.

 

EAR PIERCING INCIDENTS

  • In the unlikely event where an ear piercing incident occurs and requires support from STUDEX, please carefully read the instructions on the form below and complete the form in its entirety.
  • Once the form is complete, submit all requested information and documents to STUDEX via email or fax.
  • Download Incident Report Here

 

FEEDBACK AND TESTIMONIALS

 

DOWNLOADABLE FORMS